Simpsons Guarantee

Lifetime Guarantee*

All Simpsons products, unless otherwise stated carry a lifetime guarantee, which covers all manufacturing defaults. This guarantee does not cover damage during fitting or misuse.

  • The guarantee is only available to original purchasers who have proof of purchase.
  • If the product has been installed, Simpsons must be given the opportunity to inspect the product in the installed condition.
  • If the product is defective in materials or manufacture the original purchaser must contact our Technical Department within 30 days of the fault occurring. If the fault is not resolved the goods should be returned to Simpsons and at our discretion we will refund the purchase price, repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee. Simpsons cannot be held liable for any reinstallation costs or maintenance charges relating to the replacement of spare parts.
  • Due to a continuous development program.  If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Simpsons will replace it with our nearest equivalent product.
  • This guarantee covers normal use, it does not cover faults caused by wilful damage, incorrect installation, neglect, misuse, inappropriate cleaning, accidental damage and other events outside Simpsons control.
  • The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Simpsons.
  • If a claim is made under the guarantee a site visit maybe required which is chargeable, if the defect is due to faulty materials or manufacturing Simpsons will refund the cost of the site visit.
  • The guarantee is only valid for products purchased, installed and used in the United Kingdom.
  • The guarantee does not cover ex-display units.
  • The benefit of this guarantee cannot be transferred to a third party.
  • The guarantee is in addition to and does not affect your statutory rights.
  • The product should only be cleaned with warm soapy water. Aggressive cleaning fluids could damage the enclosure and will invalidate the guarantee.

*All products carry a lifetime guarantee, with the exception of the following:

  • Edge bath screen, Supreme Deluxe bath screen and all seals - 12 month guarantee
  • 35mm shower trays - 5 year guarantee
  • Wastes - 10 year guarantee

 

Prices

The price list in our brochure dated 2011 collection supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT

 

Delivery

Orders in excess of £50.00 net invoice will not be subject to carriage charge. All Orders below £50.00 will be subject to a fixed charge of £5.00 + VAT. 

Any claims of non-delivery, shortage or damaged goods must be reported in writing to the company within 7 working days from the date of delivery. Such claims will not be accepted for deliveries to a third party address. 

 

Returned Goods

Requests to return goods must be made in writing to and include the product details, purchase order, order number and reason for return. All requests must be received within 14 days of the delivery date, must be in perfect condition and in the original packaging all will be subject to 25% re stocking charge. Requests to collect from a residential premises will be subject to a £30 fixed charge. Special orders are non-returnable.

 

Retention of Title

Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

 

Payment

Payment is to be made by the end of the month following the date of Invoice. Failure to pay may result in the Company declining to accept orders until such time that your account is brought up to date.

 

Liability

All quotations are given and goods sold subject to the conditions that the seller’s liability is limited to goods proved to have been defective in material or workmanship when goods have not been used for the purpose for which they were intended, not fitted correctly, not maintained to the seller’s recommended standards or have been abused or misused. 

 

Errors & Omissions

In the interest of continuing design, development and product improvement, Simpsons reserve the right to change colour, designs and product specifications without prior notice.

 

Product Compatibility

Whilst the majority of Simpsons products are compatible, care should be taken on product selection prior to ordering to avoid installation issues. Technical drawings are available on our website or on request.

 

Easy Installation

All products incorporate a clever width adjustment feature offering between 15mm and 60mm width allowance to cope with out of true walls, ensuring that they sit squarely on the shower tray. Most products are reversible for left or right hand fitting.

 

Installation Notes

Trays must be plumbed and level, walls should be tiled down to the tray and sealed before doors or frames are fitted. Dimensions are designed for tiled in trays - not unfitted tray sizes. All doors and enclosures must be fitted to a tiled surface, not tiled up to the inside edge of the door. Enclosures must not be sealed on the inside, please refer to fitting instructions. Due to the weight of Classic Doors you must ensure that the walls to which fixing is to be carried out are of a suitable construction to support the enclosure.

For further advice, please contact Simpsons customer helpline: 0845 873 8840

 

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